Tickets are non-refundable, non-exchangeable, and cannot be sold for cash. Please check out our Terms and Conditions. Guests with Essential or Peak tickets can change their booking within 3 months from the date of purchase and make a new time slot booking here. Guests with Smart Saver tickets will need to purchase a Flexi Ticket upgrade before making a new time slot booking here. Upon arrival at Skyline Luge, please proceed to the ticket counter to retrieve your new tickets.